There was a local guitar shop I sold gear to and had repairs done at. They had my email. I regularly checked their website to see what gear was available. I was considering signing up for lessons. I noticed starting in January that they listed way less gear on their site.
Turns out they closed lessons and the retail shop in March and moved to a repair only space. They only wrote about this on Instagram and Facebook, and made no note of this on their own website. They had closing sales, but never contacted people whose email they had from past used gear sales or repairs or announced this on their own domain.
I’m sad to lose a shop (it was just ok… but had promise), but more angry that businesses would communicate purely through Meta properties.